Frequently Asked Questions
Everything you need to know about shopping with Moores Homemakers
What is the standard delivery timeframe for furniture and home decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location. For larger furniture pieces requiring white-glove service, our logistics partner will contact you directly to schedule a convenient delivery window.
Do you offer a warranty on your products?
Yes, all Moores Homemakers products come with a standard 12-month manufacturer's warranty against structural defects. Some premium furniture collections may include extended warranties, which will be noted in the specific product description.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day change-of-mind return policy for most items in original, unassembled condition. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply to large furniture items.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options such as Afterpay and Klarna for eligible purchases.
How should I care for my new Moores Homemakers furniture?
To ensure longevity, we recommend keeping furniture out of direct sunlight and away from heat sources. Specific care instructions for timber, fabric, and leather are included with your product and can also be found in the 'Care Guide' section of our website.